👋 Hello !
I am a UX Researcher with a Master’s degree in Design from Srishti Institute of Art, Design, and Technology and 3 years of professional experience at Tata Consultancy Services. I have a strong foundation in human-centered design and a deep understanding of research methodologies.
At TCS, I led and conducted research across various domains, including telecom order management and colleague digital experience, collaborating with cross-functional teams to deliver impactful insights. My work involved executing generative studies contributing to a 90% increase in Customer Satisfaction Index (CSI) and Net Promoter Scores (NPS) ranging from 9.0 to 9.6.
In my recent role, I contributed to research operations. I was involved in creating persona library and a searchable research repository, streamlining processes and saving significant time for the team. Additionally, I have been mentoring individuals as part of the UX mentors group.
Industry Work
UX Researcher
TCS Interactive
Foundational | Generative | Evaluative
Conducted research across domains like telecom order management, colleague digital experience, and fulfillment processes, using qualitative and quantitative methods to uncover user pain points. Insights from these studies directly influenced service enhancements and user journey optimizations, driving measurable improvements in customer satisfaction.
